Everything You Need To Know
How Long Are Vouchers Valid For?
Most of our vouchers are valid for a period of 12 months. Vouchers purchased in the lead up to Christmas will have an extended validity so that they are valid for 12 months from christmas day. This can be extended for a small handling fee as long as the vouchers are still in date.
How Do I Redeem My Gift Vouchers?
Gift vouchers can be redeemed online when booking and paying for one of our packages. Alternatively contact one of our sales consultants.
How Do I Book My Gift Vouchers?
Simply book your voucher securely online. However, if you prefer, you can contact one of our sales consultants who will be more than happy to help you with your booking over the phone.
Does The Experience That I Book Have To Be For A Specified Date?
No, our Escape This Vouchers have the additional benefit of being open ended for a 12 month period, so, the recipient can choose a time and date that best suits them.
Can You Send the Voucher to the Recipient?
Of course. Just let us know when you book who you would like us to send it to.
Are There Any Restrictions That I Need To Consider When Booking A Voucher?
Yes. Some of our packages / venues may have restrictions in minimum group size requirements (on certain days) as well as minimum ages.
Which Payment Methods Do You Accept?
We accept all major credit and debit cards. Additionally, if you wish to pay by cheque, make cheques payable to 'Escape This' and send to 'Go Ballistic, Hammerain House, Hookstone Avenue, Harrogate, HG2 8ER, North Yorks., UK'. Please ensure you stipulate which activity you are interested in and include your name address, telephone number and email address.
Terms and Conditions - Activity Passport, Experiences and Standard Vouchers
Geronigo is the Company behind this successful brand. The Company issues Activity Passport, Experiences and Standard Vouchers to its customers via its website, or over the telephone. Geronigo have the biggest activity network in the the UK.
1. Prices & Payments
The prices of specific Experiences are held for the 12 months validity. Passports and Standard Vouchers are non-specific and are redeemed at face value against the retail price at the time of redemption. We accept all major credit and debit cards. We also accept payment by cheque - made payable to: Geronigo. Post to: Geronigo, Hammerain House, Hookstone Avenue, Harrogate, HG2 8ER. Please state (1) what you wish to purchase - a Passport, Specific Experience or Standard Voucher; (2)How much you wish to spend; (3) Your name and address; (4) Your telephone number and email address.
Escape This vouchers are valid for 12 months from the date of issue (or 12 months for 25th December for Christmas Vouchers).
3. Extending the Validity Period
A Passport, Experience or Standard Voucher will be deemed to be invalid and will not be eligible for redemption if it is out of date (the validity date is clearly stated). Extension are available, providing they are still valid when contact is made with Geronigo. If the customer or recipient is unable to use the Passport, Experience or Standard Voucher before the expiry date, then they can extend the validity date by calling 0800 876 0111 and speaking to one of our sales representatives. There is a small admin charge of £6.99 for a one month extension. Extensions can only be made 3 times for any one Passport, Experience or Standard Voucher. We do not issue a new Passport, Experience or Standard Voucher for extensions. If this is requested, further costs will be incurred. Free gifts or promotional products are not eligible for extensions.
Booking is subject to availability and must be made through Geronigo only and not at the activity locations. We will happily redeem your Passport, Experience or Standard Voucher against any package featured on our site up to its full value, regardless of any specific experience named. Additional participants can take part, but they will be charged at the retail price as detailed on our website at the time of booking. Once a booking is made, booking terms and conditions then apply as detailed on our main website www.theactivitypeople.co.uk
5. Activity Restrictions
All activities have restrictions of some sort, they can relate to age, height, health, and weight. These are in the best interests of participants. Visit www.theactivitypeople.co.uk and check out your preferred activity and any restrictions that are in place. If you still have any concerns, give us a call.
6.Despatch & Delivery
All Passports, Experiences and Vouchers will be despatched in accordance with your chosen delivery selection. We cannot be held liable for any loss suffered as a result of mail being delayed, and we accept no responsibility for lost or stolen Passports, Experiences or Standard Vouchers. Please keep them in a safe place and protect them as you would cash. Duplicates can be issued, but this will incur an admin charge and any additional postage costs. Stated postage is for up to 3 Standard Vouchers per envelope posted to the same address. Each address is treated as a separate delivery and will incur a separate postage charge. Gift wrapping incurs an individual cost per Passport, Experience or Standard Voucher for the wrapping and postage.
You have the right to return your unused Passport, Standard Voucher, or Experience within 7 days of our despatch date for a full refund. All refunds made after 7 days and within 28 days of receipt will incur a £20 or 20% administration charge (whichever is greater). All refunds will be made to the person made the purchase and the monies will be refunded directly to that credit / debit card. All refunds are processed at month-end and take between 5 and 10 working days to show in the purchaser's account. To request a refund you must return your Passport, Experience or Standard Voucher by recorded delivery to: Geronigo, Hammerain House, Hookstone Avenue, Harrogate, HG2 8ER, together with a covering letter detailing the reason for your refund request. Free gifts or promotional products are not eligible for refunds.
8. Activity Pictures and Descriptions
Whilst every effort is made to ensure the descriptions and pictures used are a true representation of the activities offered, these do not form part of the contract. Pictures used are always representative of the activity and not venue specific.
9. Cash / Credit Value
Our Passports and Standard Vouchers do not have any cash or credit value other than as payment or part-payment towards an activity as detailed on our websites. Should the value of you Passport, Experience or Standard Voucher exceed that of the activity chosen, no cash refund or credit is given against the balance. Should they be insufficient to cover an activity because of a price increase, or change of activity choice, the bearer will be expected to pay any outstanding balance before the booking can be made.
10. Office of Fair Trading and Trading Standards
This company complies with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer. We welcome any inspection of our processes in this regard.
11. Data Protection
This Company complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be: - Fairly and lawfully processed; Processed for limited purposes; Adequate, relevant and not excessive; Accurate; Not kept longer than necessary; Processed in accordance with the data subject's rights; Secure
12. Trademarks and Brand Names
All our names are well known in the UK and we have acquired both registered and unregistered rights in our names, brands, trademarks, domain names and logos. No one may use our brands, names, trademarks, domain names or logos for any purpose without our express written permission. Any unlawful use will be dealt with swiftly by law.
13. Our Terms
All purchases and bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their dealings with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.
All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.
Your statutory rights are not affected.
These Terms and Conditions are subject to the laws of England, Scotland and Wales and you agree to submit to the jurisdiction of the courts in the nearest area in which you are domiciled.
17. Force Majeure
This Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of This Company, including, but not limited to actions by others, acts of god, war, civil disorder or industrial dispute.
18. Our Rights
Failure by this Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If this Company decides to waive any of its rights under these Terms of Business, this will not inhibit this Company from enforcing those rights at any or all times in the future.
19. Booking Agent
We are a booking agency for the activity providers and activity locations featured on our websites, therefore we do not physically deliver the activities provided. All issues and claims in connection with the performance and delivery of an activity must therefore be directed at the activity provider. In this instance, this company will provide full information to assist in any resolution.
Geronigo, Hammerain House, Hookstone Avenue, Harrogate, HG2 8ER
Fast Electronic Voucher via Email - Free
- Unlimited Number of Vouchers
Recorded Delivery - £2.99
- per address (up to 4 vouchers per envelope)
Express Delivery - £7.50
- per address (up to 4 vouchers per envelope)
Optional Extra: Gift Wrapping - £2.99 (per voucher)
- Please select a venue / location through our website that you would like to go to.
- Follow the online booking process by clicking the "book now" button.
- Select a package, a date and an amount of people you would like to book in. Complete your contact details and click "proceed to booking".
- You will be asked on the payment screen to enter any voucher codes to make payment for the booking. Please enter your voucher code and you will see the voucher amount deducted from your outstanding balance for the booking.
- Your booking request will then go to our admin department for final availability and processing. You will receive a confirmation email receipt once the booking has been confirmed.
To Extend your Passport, Experience or Standard Voucher please call 0800 876 0111 and speaking to one of our sales representatives. There is a small admin charge of £6.99 for a one month extension.
For further details please view our voucher terms and conditions.
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