COVID-19 Update

Here is our latest information regarding Coronavirus (COVID-19).

Please continue to remain up to date and to follow ALL the latest government guidelines and restrictions with regards to Covid-19. This includes face masks/ coverings, social distancing and event reschedules.

Indoor & Outdoor Experiences.
Customer and staff safety is our top priority!

Measures have been put in place on sites following the guidelines and government advice

Some of these are as follows:

  • Less groups on site at one time.
  • Staggered start times.
  • Cleaning / sanitising stations.
  • Limited or no food and drink facilities provided ( please bring your own)

Face Masks / Coverings - Indoor & Outdoor Experiences -
Please follow ALL current government guidlines regarding face coverings. If wearing a face covering is not required by government restrictions by your event date then please still bring these along on the day, as they may still be required at certain points during your event.

We have a "reschedule your event" process already set up below. If we have placed your event On-Hold please come back and use the form below when you have decided on some new dates, we can then reschedule your event back in place for you. There is no deadline or time restriction on getting these rebooked.

We will be available on email to answer any queries that you may have. For ease just reply back to your bookings email and one of the team will respond as soon as they can.

In the meantime take care and stay safe.


Rescheduling your "on hold" event - Only for bookings that are on hold. This form should not be used to request a change to your existing booked date.

If your event was placed On Hold due to COVID-19 restrictions, and you are looking to reschedule this for a new date, then please click the link below


Email Us

Please use our email form for general queries or questions.

Call 0800 876 0111

Open from 9:30am to 5:00pm

Please Note:
We are currently experiencing a large amount of calls for enquiries and bookings. This is unfortunately leading to extremely long waiting period on our phone lines.

Normal Hours

  • Mon 9:30am 5:00pm
  • Tue 9:30am 5:00pm
  • Wed 9:30am 5:00pm
  • Thu 9:30am 5:00pm
  • Fri 9:30am 5:00pm
  • Sat 9:00am 2:00pm
  • Sun Closed

Head Office: Geronigo, Hammerain House, Hookstone Avenue, Harrogate, HG2 8ER